負面的購物體驗對任何人都沒有好處。如果消費者從您的 Facebook 廣告購買商品,結果獲得的體驗不佳,可能會連帶對您的公司和所有 Facebook 廣告主都留下負面印象。深入瞭解顧客意見分數如何協助您培養顧客信任度,與從廣告購買商品的消費者維持信賴關係。
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