Communicate With Customers on WhatsApp Overview
Outline
Learn how to use the WhatsApp Business app to bring your business online, create a digital storefront and improve communication with your customers.
Use WhatsApp to Connect With People
Learn how people around the world use WhatsApp to communicate and discuss how it can help your business.
Multitask more efficiently with WhatsApp
Use WhatsApp to communicate in different ways
- Send text and voice messages
- Make voice and video calls
- Create group chats
- Share photos, videos and 24-hour status updates
- Send files
- Shop
Meet the WhatsApp Business app
- Set up a business profile
- Create a catalog
- Improve responsiveness
- Be more organized
Establish a Presence for Your Business on WhatsApp
Learn how to use the WhatsApp Business app to bring your business online and create a profile on the WhatsApp Business app.
Bring your business onto WhatsApp
- Create a business account to help show your business is credible and set customer expectations.
Download the app and verify your phone number
- How to install the WhatsApp Business app for Android
- How to install the WhatsApp Business app for iPhone
Set up your business profile
- Create your business profile
- Add your business name
- Choose a profile image
- Complete all fields
Use WhatsApp Business Tools to Enhance Communication With Your Customers
Learn about the WhatsApp Business tools that can help you stay organized and be more responsive with customers. Identify different WhatsApp Business app tools that can help manage customer communications.
Improve customer communications with the WhatsApp Business app
- How to use messaging tools on the WhatsApp Business app
Stay organized and be more responsive with messaging tools
- Greeting messages
- Quick replies
- Away messages
Link to your Facebook Page
Manage your business from a computer with WhatsApp Web and WhatsApp Desktop
Showcase and Manage Your Products and Services on WhatsApp
Learn how to use the WhatsApp Business app to set up and manage a catalog to create a digital storefront.
Direct your customers to your products and services
- How to use messaging tools on the WhatsApp Business app
Create a catalog
- How to create a catalog from your phone or desktop
Manage catalog inventory
- How to hide items in your catalog
Shopping carts
Share a catalog and start new conversations
- How to share your catalog